Return and Refund Policy

At Janellah Collections, customer satisfaction is highly valued. This policy has been established to outline the exact conditions under which returns and refunds are processed by our store.

Eligibility for Returns

Returns are strictly accepted only if the product that was shipped is completely different from the item that was originally ordered by the customer. Items that are received as ordered cannot be returned or exchanged under any circumstances. Furthermore, returns are not allowed for defective goods, as all products are thoroughly inspected for quality and functionality before dispatch is handled by our team.

The Return Window

If an incorrect item has been delivered, a return request must be initiated within a strict timeframe of 7  days following the confirmed delivery date. Any request that is submitted after the 7 day window has elapsed will be automatically rejected, and no exceptions can be granted.

Condition of Returned Items

To qualify for a successful return, the product must be sent back in the exact condition in which it was received. The item must be unused, unaltered and enclosed within its original packaging. All original tags, accessories and documentation must be included. Items that show signs of usage or lack original packaging will be disqualified during inspection.

How a Return is Initiated

When an incorrect item needs to be returned, our customer support team must be contacted immediately via the official communication channels provided on the website. Proof of purchase along with clear photographic evidence showing the discrepancy between the ordered item and the received item must be submitted. Once the request is reviewed and approval is granted, detailed instructions regarding the return shipping address will be provided to the customer.

Shipping and Processing Fees

The cost of return shipping for approved incorrect items is fully covered by Janellah Collections. No restocking fees are applied to the customer for fulfillment errors that were made by our warehouse.

Refund Issuance

Once the returned package is received at our facility, a thorough evaluation is conducted by our quality control department. If the return is officially approved, a refund will be processed immediately. The funds will be credited back to the original payment method that was used during the initial transaction. A processing period of several business days may be required by financial institutions before the balance is reflected in the account of the customer.